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Customer Service Excellence
Courses
Customer Service Excellence
Course categories
Self-Paced Technical Courses
Self-Paced Technical Courses / Pump Design & Surface Pumps
Self-Paced Technical Courses / Pumps Selection
Self-Paced Technical Courses / Pump Controls
Self-Paced Technical Courses / Motors
Self-Paced Technical Courses / Control Panels & Protective Devices
Self-Paced Technical Courses / Borehole Pumps Theory
Self-Paced Technical Courses / Borehole Pumping Solutions
Self-Paced Technical Courses / Pressure Sets & Fire Sets
Self-Paced Technical Courses / Electronic Controls
Self-Paced Technical Courses / Electricals
Self-Paced Technical Courses / General Machinery
Self-Paced Technical Courses / Pools
Self-Paced Technical Courses / Water Treatment
Self-Paced Technical Courses / Chemicals
Self-Paced Technical Courses / DES - Automation, Metering & BMS
Self-Paced Technical Courses / DES - iDayliff IoT & Power Monitoring
Self-Paced Technical Courses / Solar
Self-Paced Technical Courses / Solar Water Heaters
Self-Paced Technical Courses / Solar Pumping
Self-Paced Technical Courses / Power Backups & Grid Connect Systems
Self-Paced Technical Courses / Installations and Service Issues
Self-Paced Technical Courses / Irrigation Overview & Sprinkler Systems
Self-Paced Technical Courses / Irrigation - Hunter, Drip & Other Systems
Self-Paced Technical Courses / Solar Technical Basics
Self-Paced Technical Courses / Lithium Batteries - Sizing, Configuration & Installation (Demo)
2024 IMS Refresher Training
2024 IMS Refresher Training / IMS Refresher - Supply (4 & 12)
2024 IMS Refresher Training / IMS Refresher - HRM (Group 5)
2024 IMS Refresher Training / IMS Refresher - Sales (6 , 11 & 14)
2024 IMS Refresher Training / IMS Training - GSS(2,17) EBS (3)
2024 IMS Refresher Training / IMS Refresher - Technical - Group 1 & 7 (physical)
2024 IMS Refresher Training / IMS Training - Sales (9,18 & 20)
2024 IMS Refresher Training / IMS Training - CX - Group 8
2024 IMS Refresher Training / IMS Training - Service - Group 10 & 16
2024 IMS Refresher Training / IMS Training - Digital - Group 13
2024 IMS Refresher Training / IMS Training - Execs
New Staff Induction
New Staff Induction / Welcome Videos Day One
New Staff Induction / Sales Processes
New Staff Induction / Human Resource
New Staff Induction / Learning & Development
New Staff Induction / Digital Division
Staff Development - Self-Paced
Staff Development - Self-Paced / D&S Overview & History
Staff Development - Self-Paced / Communication Policy
Staff Development - Self-Paced / Marketing Strategy
Staff Development - Self-Paced / Supply Chain Management
Staff Development - Self-Paced / Customer Relationship Management
Staff Development - Self-Paced / Operations Management
Staff Development - Self-Paced / Engineering & Technical Support
Staff Development - Self-Paced / Human Resource Strategy
Staff Development - Self-Paced / Group Shared Services
Staff Development - Self-Paced / Internal Audit
Staff Development - Self-Paced / Digital Division
Staff Development - Self-Paced / Emotional Intelligence
Engineers Training
Engineers Training / Irrigation
Engineers Training / Solar Solutions & Technology
Engineers Training / Pump Design & Surface Pumps
Engineers Training / Borehole & Well Pumps
Engineers Training / Electricals I - Motors & Controls
Engineers Training / Electricals II - Automation & Monitoring
Engineers Training / General Machinery
Engineers Training / Pools
Engineers Training / Pressure Sets, Controls & Manufactured Prods
Engineers Training / Engineers - Water Treatment
Engineers Training / Service & Workshop Issues
Engineers Training / Chemicals
Assorted Courses
Assorted Courses / ICT Academy Tutorials
Assorted Courses / Induction
ICT
ICT / Azure Management
ICT / Business Central (BC)
ICT / Customer Relationship Management (CRM)
ICT / Human Resource Management Information System (HRMIS)
ICT / Jet Reports
ICT / Networking
ICT / Power Business Intelligence (Power BI)
ICT / Security
ICT / Software Testing
ICT / Warehouse Management System (WMS)
Leadership Development Programme
Leadership Development Programme / D&S Strategic Principles
Leadership Development Programme / Leadership & Leading Teams
Leadership Development Programme / Managing Change
Leadership Development Programme / Art of Delegation
Leadership Development Programme / Managing Expectations & Motivation
Leadership Development Programme / Crisis & Conflict Management
Leadership Development Programme / Communicating for Influence
Leadership Development Programme / Time Management
Leadership Development Programme / Presentation Skills
Leadership Development Programme / Wellness & Humanness
Leadership Development Programme / The Art of Negotiation
Staff Development Programme
Staff Development Programme / Corporate Strategy
Staff Development Programme / Marketing Strategy
Staff Development Programme / Supply Chain Management
Staff Development Programme / Customer Relationship Management
Staff Development Programme / Operations Management
Staff Development Programme / Engineering & Technical Support
Staff Development Programme / Human Resource Strategy
Staff Development Programme / Emotional Intelligence
Staff Development Programme / Communication Policy
Staff Development Programme / Staff Development - International Business
Staff Development Programme / Staff Development - Group Service
Staff Development Programme / Group Shared Services
Staff Development Programme / Internal Audit
Staff Development Programme / Digital Division
Customer Service Excellence
Customer Service Excellence / Your Key to Customer Satisfaction
Customer Service Excellence / Teamwork Development
Customer Service Excellence / Handling Complains and the Irate Customer
Customer Service Excellence / The Language of Positive Communication
Customer Service Excellence / Exceeding Customer Expectations
Customer Service Excellence / Value-Added Service
Customer Service Excellence / Effective Telephone Techniques
Customer Service Excellence / The Art of satisfying Customers
Customer Service Excellence / Service Recovery
Customer Service Excellence / Empowerment
Customer Service Excellence / Total Quality Service
Women In Leadership
Women In Leadership / A Day in the Life of a Manager
Women In Leadership / Personal Branding, Grooming and Etiquette
Women In Leadership / Career Progression: Internal and External Perspective
Women In Leadership / Mental Wellness
Women In Leadership / Professional Women Empowerment
Women In Leadership / Vision Boarding
Women In Leadership / Public Speaking and Presentation Skills
Women In Leadership / Dealing With Personal Insecurities
Women In Leadership / Personal Financial Management
Women In Leadership / WIL - Physical Wellness
Women In Leadership / Adjusting to a new role
Women In Leadership / Personal Financial Management II
Women In Leadership / Personal Financial Management III
Women In Leadership / Impact of WIL - Testimonials
Women In Leadership / Where Women Fail- Male Perspective
Women In Leadership / WIL - Dealing with Complex Family Issues
Supply Chain Trainings
Supply Chain Trainings / Diploma in Warehouse Management
Supply Chain Trainings / Procurement and Logistics Management
Products & Applications Course
Supplier Trainings
External Courses
External Courses / Selling Techniques
External Courses / Kaizen 5S Methodology
External Courses / Kaizen - Waste & Problem Identification
External Courses / Supply Chain Management
Solar Sunverter Installation
Self Help Videos
Self Help Videos / Treasury
Self Help Videos / Staff Appraisals Guide
Self Help Videos / BEP Analysis
2023 Trainings
2023 Trainings / FLO App V3 Launch
2023 Trainings / Outboard Engine
2023 Trainings / Jobs Management
2023 Trainings / IMS Internal Auditors Training
2023 Trainings / Pool Tool Launch
2023 Trainings / DSpa, Panel pool, Steam & Sauna
2023 Trainings / Italtechnica
2023 Trainings / Outsourced medical administration: Staff Education
2023 Trainings / Management Accounts - General Overview
2023 Trainings / SNV SEFFA Project Training
2023 Trainings / Supplier Training - Hunter
2023 Trainings / Dayliff New Products Launch
2023 Trainings / Proposal Template Launch
2023 Trainings / Group Compliance Policy
2023 Trainings / Financial Welness
2023 Trainings / Culture Induction
2023 Trainings / Staff Insurance Member Education
2023 Trainings / Solar Structures Design Updates
2023 Trainings / Wellness Session - Mental Health
2023 Trainings / Fire Marshalls Training
2023 Trainings / General Projects Policy
2023 Trainings / Gulf Bank Education Day
2023 Trainings / Kurita Chemicals - Paper Industries
2023 Trainings / Projects Job Processing
2023 Trainings / 2023 Performance Appraisal
2023 Trainings / Production Module Training
2023 Trainings / Data loss prevention
2023 Trainings / CRM System Roll-out
2023 Trainings / Customer Financing - Launch
2023 Trainings / Digital Engineering Solutions
2023 Trainings / OPI calculation & Interpretation Training
2023 Trainings / AGSOL Training - General machinery
2023 Trainings / Partnerships Function
2023 Trainings / Customer Experience Function
2023 Trainings / Treasury Updates - UG & ZMD
2023 Trainings / Future Pump Refresher Training
2023 Trainings / Digital Channels
2023 Trainings / API Training
2023 Trainings / Technicians Training - Makita products
2023 Trainings / Grundfos Training - Intranet & My Grundfos
2023 Trainings / Group Service Function Launch
2023 Trainings / Supplier Training - Fosroc Waterproofing Products
2023 Trainings / Export Processes
2023 Trainings / Bioliff Solutions Launch
2023 Trainings / First Aid Training
2023 Trainings / Nutritional Wellness Session
2023 Trainings / Minet - Medical Scheme Administration
2023 Trainings / GL Coding and Chart Of Accounts
2023 Trainings / Credit Policy and Procedures
2023 Trainings / DSRs Training - FLO App
2023 Trainings / 2024 Planning Platform & Budget Inputs
2023 Trainings / 2024 Plan - Business Development Template
2023 Trainings / Financing Customers Solar Solution - Grid-X Africa
2023 Trainings / Transport Policy Communication
2023 Trainings / Mentors Training & Briefing Session
2023 Trainings / Dsmart Launch
2023 Trainings / Batteries Warranty - Installation & Commissioning
2023 Trainings / Batteries Warranty
2023 Trainings / New Products - Dayliff & Pedrollo
2023 Trainings / New Products - Solar & Manufacturing
2023 Trainings / D&S Flo App - Service Function Launch
2023 Trainings / How to Sell - Iron Removal
2023 Trainings / How to sell - Reverse Osmosis
2023 Trainings / How to sell - Domestic Purifiers
2023 Trainings / How to sell - Waste Water
2023 Trainings / How to sell - Boilers & Cooling Towers
2023 Trainings / How to sell - Disinfection
2023 Trainings / How to Sell - WR/WG/WL
2023 Trainings / How to sell - Filtration & Media
2023 Trainings / How to sell - Softener
2023 Trainings / How to sell - Genesys Chemicals
2023 Trainings / New Products - WT, Chemicals & G-Mach
2023 Trainings / New Products - Pools
2023 Trainings / New Products - Engineering
2023 Trainings / New Products - Solar and Irrigation
2023 Trainings / New Products - Dayliff & Pedrollo
2023 Trainings / New Products - BMS
2023 Trainings / DES for Industry & Water Service Providers
2023 Trainings / DES Solutions Demo
2023 Trainings / DES - iDAYLIFF Solution selling for Sustainability and Operation Efficiency
2023 Trainings / DES - Power and Energy Monitoring Solutions
2023 Trainings / DES - Pump Station Automation Opportunities
2023 Trainings / DES Opportunities: Hospitality, Healthcare and Real-Estate
2023 Trainings / DES - Pre-Paid Metering Solutions
2023 Trainings / Sub's Training - Pump Specifications
2023 Trainings / Sub's Training - D&S Range of Pumps & Selection Criteria
2023 Trainings / Sub's Training - Borehole Pumps
2023 Trainings / Subs Training - Control Panels
2023 Trainings / Sub's Training - Pump Controls
2023 Trainings / Sub's Training - Control Panels & Protective Devices
2023 Trainings / DSRs Training - Pools
2023 Trainings / DSRs Training - General Machinery
2023 Trainings / DSRs Training - Solar sizing tool
2023 Trainings / DSRs Training - Water Treatment
2023 Trainings / DSRs Training - Chemicals
2023 Trainings / DSRs Training - Solar
2023 Trainings / DSRs Training - BMS Solutions
2023 Trainings / DSRs Training - Irrigation
2023 Trainings / Consultants' Webinar - Solar Technologies
2023 Trainings / Consultants' webinar - Pedrollo
2023 Trainings / Consultants Webinar - Generators
2023 Trainings / Consultants Webinar - Automation and Digital Metering for Industry and Buildings
2023 Trainings / Irrigation
2023 Trainings / Huawei - Power-M Value & Solutions
2023 Trainings / Huawei - Introduction to Huawei Solar Fusion
2023 Trainings / Huawei - iSite Power-M Residential Solution
2023 Trainings / Huawei - Power M and Luna Systems(Practical Session)
2023 Trainings / Huawei Sales Training: Power-M and Luna ,Residential
2023 Trainings / Huawei - C&I Solutions
Zambia Trainings
Zambia Trainings / Financial Wellness Training- Prudential
Zambia Trainings / 2024 Trainings
Zambia Trainings / 2024 Trainings / FLO-APP New Features Training
How To Videos
How To Videos / Practicals
How To Videos / How to - Pumps
How To Videos / Solar How To
2024 Trainings
2024 Trainings / New Products - Irrigation, Pools & General Machinery
2024 Trainings / PV Structures Pricing
2024 Trainings / New Products - Water Treatment, Chemicals & Digital Engineering
2024 Trainings / Huawei 200KWH & POWER-S Solution & configuration
2024 Trainings / Production Module
2024 Trainings / Rollout of Time and Attendance System - Subsidiaries
2024 Trainings / KRA eTIMS Training
2024 Trainings / Product Training - Water Treatment Purifiers
2024 Trainings / Occupational Health and Safety at the Workplace
2024 Trainings / Supplier Training - Activated Carbon
2024 Trainings / New OPI Parameters Explained
2024 Trainings / Product Training - iDAYLIFF - Remote Monitoring Solutions
2024 Trainings / Culture Induction
2024 Trainings / Internal Compliance Awareness Training
2024 Trainings / Rovatti Pump Discussion
2024 Trainings / How to sell - Iron Removal
2024 Trainings / DSRs Training - Irrigation Fittings
2024 Trainings / IMS Training - Recordings
2024 Trainings / IMS Training - BU Recordings
2024 Trainings / Impact SolarPlex Pumps Training
2024 Trainings / DSR Training - Solar Sizing Tool
2024 Trainings / Projects Job Processing
2024 Trainings / 2024 Staff Policy Updates
2024 Trainings / Charge-Out Rates 2024
2024 Trainings / Safety Driving Training
2024 Trainings / 2024 Compliance Declaration
2024 Trainings / GROWATT Practical Sessions
2024 Trainings / Technical Assistant - Chatbot Launch
2024 Trainings / Mental Wellness Session
2024 Trainings / How to sell - Genesys Chemicals
2024 Trainings / Huawei Product Updates
2024 Trainings / API Champions IMS Training
2024 Trainings / Group IMS Auditors Training
2024 Trainings / Lithium Batteries - Sizing, Configuration & Installation
2024 Trainings / Coast Service Issues Training
2024 Trainings / Coast Technicians Training
2024 Trainings / How to sell - Reverse Osmosis
2024 Trainings / Lithium Batteries - Sizing, Configuration & Installation (Demo)
Engineers Training - Cohorts
Engineers Training - Cohorts / Engineers - Irrigation
Engineers Training - Cohorts / Engineers - Solar
Engineers Training - Cohorts / Engineers - Pump Basics & Surface Pumps
Engineers Training - Cohorts / Engineers - Boreholes & Well Pumps
Engineers Training - Cohorts / Engineers - General Machinery
Engineers Training - Cohorts / Engineers - Electricals I (Motors & Controls)
Understanding Davis & Shirtlif
Understanding Davis & Shirtlif / Supply Division
Understanding Davis & Shirtlif / Group Shared Services GSS
Understanding Davis & Shirtlif / Business Segments Support
Understanding Davis & Shirtlif / Service
Understanding Davis & Shirtlif / Human Resource
Understanding Davis & Shirtlif / Engineering Division
CPDs Gained Externally
CPDs Gained Externally / ESG Reporting
CPDs Gained Externally / Project Management in Practice
CPDs Gained Externally / Supply Chain Management & Capacity Planning
CPDs Gained Externally / Managerial Economics- Economic Analysis and optimization
CX Training Series
CX Training Series / CX Training - Customer Experience Chain
CX Training Series / CX Training - Communicating with External Customers
CX Training Series / CX Training - Internal Customer Service
CX Training Series / CX Training - Customer Psychology
CX Training Series / CX Training - Negotiating and Closing Deals
CX Training Series / CX Training - Handling Complaints and Irate Customers
CX Training Series / CX Training - Customer Experience Analytics
CX Training Series / CX Training - Telephone Handling Skills
CX Training Series / CX Training - Service Related Issues
CX Training Series / CX Training - Manager Experience Sharing
CX Training Series / CX Training - What Customers Want Vs What they Need
CX Training Series / CX Training - Proposal Templates
CX Training Series / CX Training: Value Vs Price Selling Skills
CX Training Series / CX Training - Business Development Analytics & Key Acc Mgt
Search courses
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Your Key to Customer Satisfaction
Teamwork Development
Handling Complains and the Irate Customer
The Language of Positive Communication
Exceeding Customer Expectations
Value-Added Service
Effective Telephone Techniques
The Art of satisfying Customers
Service Recovery
Empowerment
Total Quality Service
Your Key to Customer Satisfaction
Customer Service Excellence
Your Key to Customer Satisfaction
Continual Professional Development
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Zippy Midikira
Teacher